It can certainly be frustrating to submit a helpdesk ticket and wait, for what feels like an eternity, for a resolution. You may wonder, “Why am I not getting a response? What is taking so long?” You may also be asking yourself, “Did I provide enough information?”
Here are some tips on submitting a helpdesk ticket so that the Customer Service Representative (CSR) can more quickly troubleshoot your issue:
Providing as much information as you can will reduce the time it takes in resolving the issue by cutting down on the CSR waiting for a response for additional information allowing you to take more vacation days.
Written by Jenn Willson, Project Manager, Wynne Systems