Service management for rental companies
For those companies with many assets in the field on long-term rentals or involved in critical systems such as pumping or generation, being able to manage your field engineers and technicians is as important as being able to manage your internal service bays and workshops.
If your rental business or crane business has particular requirements for ensuring that assets are calibrated or tested in the field, your rental software should allow you to update certificate information and test sheets so that you can provide the relevant data to your customers and any legal authorities.
This means every time one of your technicians touches a machine they can update key information no matter where they are. If they don’t have internet access, they should be able to store the information to synchronize to the main systems whenever they reach a signal.
If you are renting assets to government facilities, restricted sites or oil fields where OSHA requirements may be stringent, this information can be provided directly to your customers. Calibration, test and examination certificates can be provided via a customer portal or emailed to your customer as a weekly equipment certificate. Warnings on expirations can be sent automatically so that your field service delivers real benefit for your customers and the safety of your equipment.
Field Service Management on the Construction site
Work orders can be associated with projects for project or job costing and the data utilized in billing and reporting across your rental equipment fleet. You can also utilize your software to manage damage work orders, which can then be approved by your construction job site team via the job site portal.
If you are interested in how work orders can help your business, let us know and we can arrange a demo.